Your e-mail address helps us maintain WorkGenius’ talent verification standards. Typically, we do not allow user modifications. In exceptional circumstances, please reach out to our support team regarding your specific request.

You will no longer be able to use your student account after graduation. To continue working on WorkGenius, please create a new freelancer account and remember to include your former student login as your new username.

If you have applied as a student, you are required to verify your account through your university e-mail. In special circumstances, please reach out to support team regarding your specific request.

Please make sure that you have correctly entered your university’s email domain. If that’s already the case, please contact Support. To accelerate this process, please include the full name of your university and your Uni-Mail address in your message.

Our technology allows us to conduct efficient and thorough reviews of our Genius applicants on a rolling basis. This process is normally completed within five business days. Freelancers who include their relevant skillsets help us facilitate this process and we’ll tend to review those applications first. Please make sure your experience is verifiable and described thoroughly.

If you have deactivated your account, please contact the support team. If your account has been saved due to several missed deadlines and you can’t understand this decision, please contact our support team.
If your rating is below 1 you have missed your chances and cannot reactivate your account.

Respect is one of our core values and an expectation on our platform. After 2 missed deadlines within 6 months, your account will automatically be suspended for the same period.

Any other behavior that violates WorkGenius’ policies, including duplicating your Genius profiles, will be blocked indefinitely from the platform.

You can deactivate your account in your settings at any time. For legal purposes, client interactions and submitted work will be stored on the platform.

If your physical address changes, you can update it within your WorkGenius profile, and it will automatically be stored in Hyperwallet.

You can always change your address, phone number, and payment information by navigating to “Edit Profile” from within the platform.

Hyperwallet has an ongoing verification process to prevent fraud and to keep its users’ information up to date.

All tax-related questions should be referred to a tax advisor. It’s not uncommon for users to confuse their Tax ID with their Sales Tax ID.

All tax-related questions should be referred to a tax advisor.

All tax-related questions should be referred to a tax advisor.

Your payment will be transferred as soon as your client accepts your job submission. Your Hyperwallet may take up to 48 hours to reflect the transfer.

To prevent fraud and maintain reliability in your payments, Hyperwallet requires 2 different forms of personal documentation from users. One will help verify your identity, and the other will help confirm your provided physical address.

After you successfully completed your first job, you will receive an e-mail to activate your Hyperwallet account. It will require personal documentation to verify your identity.

The payment for your work is facilitated via Hyperwallet. Once your job results are accepted, the agreed-upon amount will automatically be transferred into your Hyperwallet.

You can transfer your Hyperwallet funds to your preferred bank account and expect to have access to those within 48 hours.

You must unlock the reservation feature by successfully completing orders for the same client. Once the client unlocks the feature, you will be able to reserve jobs from them.

No. You cannot start another job until you have submitted the results for your most recent job.

If you need to resign from a job, you can only do within the first 15 minutes without negatively impacting your rating.

We understand that there may be circumstances that will require resigning past that window, however, this will affect your rating.

Ideally, the job briefing will avoid the need for additional questions. As long as you carefuly follow the job briefing, your work can be justified.

In the case that there is information missing that is essential to completing the job, please contact Support.

Clients normally accept jobs within 2-3 business days, although complex jobs that require careful evaluation may require more time.

Geniuses are paid within 48 hours of their results being accepted.

By using our advanced filtering, you can easily find jobs that fit your preferences. Make sure to update your skills under the performance tab in order to impove your job suggestions.

Please remember to always check if you have enough time to complete the job. Missed deadlines will worsen your rating and can result in account suspension.

Since starting a job relies on you being able to submit results on time, we’d suggest that you avoid starting jobs when you expect anything to interfere with that.

Results must be submitted before the deadline to guarantee that they won’t be automatically rejected and passed onto another Genius.

Unfortunately, requesting additional time due to sickness will be at your client’s discretion and WorkGenius cannot guarantee that an extension will be granted.

Results must be submitted before the deadline to guarantee that they won’t be automatically rejected and passed onto another Genius.

Before starting a job, you should ensure that you have enough to complete it based on the estimated delivery time.

Results must be submitted before the deadline to guarantee that they won’t be automatically rejected and passed onto another Genius.

The right to your work will be transferred once your job results are accepted. If this policy is abused by a client, legal action will be taken.

If you choose to not accept a client’s revision request, your job will be automatically rejected. It will be considered a failed job and will be automatically passed on to another Genius.

If the client rejects your submission, it will be considered as a failed job. Your rating will be negatively affected, however, you retain the rights to your results. Your client cannot use your work without your explicit permission.

Missed deadlines are considered failed jobs. The job will automatically be assigned to another Genius and your rating will be impacted negatively.

After 2 missed deadlines within a 6-month period, your account will automatically be suspended for 6 months.

Your Average Job Rating is straightforward and refers solely to the arithemetic mean of your completed jobs.

Your Account Rating takes into other factors, such as response time and the level complexity of those completed jobs.

In order to allow access to jobs that require specific language competency, WorkGenius uses language tests to determine your level of fluency.

Your performance as a Genius will be continually reviewed by your client after each job you complete. You’ll be evaluated on the speed of job delivery, quality of job results, and the overall satisfaction of your clients.

After each successful job, you’ll notice an increase in your rating. Missed deadlines and rejected jobs will lead to worsened ratings and potential account suspension.

By using our advanced filtering, you can easily sort jobs by compensation. Your earning potential will increase as you grow your rating through succesfully completing available jobs.

Make sure to update your skills under the performance tab in order to impove your job suggestions.

Please make sure that your profile and skill information fully reflects your preferences and capabilities. This helps WorkGenius better identify the jobs that are more likely to be interesting to you.

If there’s a need to have direct communication with a customer, please contact Support.

WorkGenius was built to make it convenient to match jobs to the right talent. We designed our platform to remove biases involved in that process. Anonymity allows our Geniuses to remain focused on the tasks and our clients to solely assess their results.